1. Introduction
Welcome to rokoktoto's Privacy Policy. This policy explains what data rokoktoto collects, why it collects it, how it is used, and the steps we take to keep it safe. By using the rokoktoto website or mobile app, you agree to this Privacy Policy.
We believe privacy is a fundamental right for every user. That is why rokoktoto has made data protection a top priority from day one. Our Privacy Policy is built in accordance with GDPR and international data protection standards.
This policy applies solely to rokoktoto's own platform. Third-party websites and services are governed by their own privacy policies, for which rokoktoto is not responsible.
Please Note: Your personal data is a trust we take seriously. If you have any questions about this policy, please get in touch with us.
2. What Information We Collect
Rokoktoto collects only the information needed to deliver quality service and keep your account secure. We never collect unnecessary or excessive data.
| Data Type | Example | Purpose |
|---|---|---|
| Identity Information | Name, date of birth, NID number | Identity Verification & Age Confirmation |
| Contact Information | Mobile number, email address | Account Communications & Security |
| Financial Information | Payment method, transaction history | Payment Processing & AML Verification |
| Technical Information | IP address, device information, browser | Security & Fraud Prevention |
| Gaming Activity | Bet history, game logs | Responsible Gaming & Service Improvement |
In addition to information you provide voluntarily, we also collect certain data automatically — such as your device type, operating system, browser type, and IP address. This information is primarily used to maintain security and enhance your gaming experience.
3. How Information Is Used
Rokoktoto uses your information only for the purposes listed below. We never use it for any other purpose without your consent:
- Account Management: For registration, login, profile updates, and identity verification.
- Payment Processing: To process deposits and withdrawals securely.
- Customer Support: To handle your support requests and process complaints.
- Security & Fraud Prevention: To protect your account and detect suspicious activity.
- Legal Obligations: To meet regulatory requirements and comply with AML/KYC standards.
- Service improvement: To enhance the gaming experience and develop new features.
- Promotional Communications: To inform you about offers and bonuses only with your consent.
- Responsible Gaming: To detect unusual gaming patterns and provide appropriate support.
Important: rokoktoto never sells your data to advertisers or marketing companies. Your information stays private.
4. Cookie Policy
Rokoktoto uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience and remember your preferences.
Types of cookies we use:
- Essential Cookies: Required for login sessions and security — these cannot be disabled.
- Functional Cookies: To remember your language and preferences.
- Analytics Cookies: To understand site usage patterns — fully anonymous.
- Security Cookies: To detect fraud and bot activity.
You can control cookies through your browser settings. Keep in mind that disabling essential cookies may cause some rokoktoto features to stop working properly.
Tips: You can manage cookies in Chrome, Firefox, or Safari by going to Settings > Privacy & Security. The exact steps vary slightly by browser.
5. Data Sharing Policy
Rokoktoto never sells your personal data. However, it may be shared in the following limited circumstances:
- Payment Processors: To process transactions with payment providers such as bKash, Nagad, and Rocket.
- Law Enforcement: With relevant authorities when required by a court order or legal obligation.
- Technology Service Providers: Server hosting and cybersecurity providers, bound by strict confidentiality agreements.
- Licensing Authority: Compliance reports required by our gaming license regulators.
Before sharing data with any third party, we verify that they adhere to the same privacy standards. All service providers contracted with us are required to comply with strict data protection terms.
6. Data Retention Period
Rokoktoto does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:
| Data Type | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Financial Transaction Records | Up to 7 years as required by law |
| Gaming Log | Active account + 2 years |
| Cookie Data | End of session or up to 12 months |
| Support conversations | 3 years after resolution |
Once the retention period expires, data is securely deleted or anonymized. Some data may need to be retained longer due to legal obligations — in such cases, you will be notified.
7. Your Rights
As a rokoktoto user, you have the following rights:
Right to Access
You can request a copy of the data we hold about you at any time.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
You can request permanent deletion of your data within the limits permitted by law.
Right to Data Portability
You can request a copy of your data in a machine-readable format.
Right to Restrict Processing
You can request that we stop using your data for specific purposes.
Right to Object
You can object to the use of your data for marketing communications or profiling.
How to Submit a Request: To exercise any of the rights above, contact our support team. We will respond to your request within 30 days.
8. Children's Privacy
Rokoktoto is an adults-only platform and does not serve anyone under the age of 18. We never knowingly collect data from minors.
If we are informed that a minor has opened an account, we will immediately close that account and delete all associated data. If a parent or guardian believes their child is using rokoktoto, please contact us.
18+ Warning: This platform is for adults only. Account creation or use by minors is strictly prohibited.
9. Security Measures
Rokoktoto protects your data using industry-leading security technology. Our security framework is built in multiple layers, so your data stays protected even if one layer is compromised.
- TLS 1.3 Encryption: All data transfers are encrypted using the latest TLS 1.3 protocol.
- AES-256 Storage Encryption: Stored data is protected with military-grade AES-256 encryption.
- Two-Factor Authentication (2FA): An extra layer of security to protect your account.
- Firewall & DDoS Protection: Servers and data are protected against external attacks.
- Regular Penetration Testing: Third-party experts regularly conduct vulnerability assessments on our systems.
- 24/7 Security Monitoring: Suspicious activity is detected and blocked in real time.
- Data Backup: Regular encrypted backups are maintained to prevent data loss.
Please note that no method of transmission over the internet is 100% secure. We take every measure to ensure the highest level of protection, and in the event of a security breach, we will promptly notify all affected users and take the necessary steps.
Stay safe too: Use a strong password, keep 2FA enabled, and never share your login credentials with anyone.
10. Notice of Policy Changes
Rokoktoto may update this Privacy Policy from time to time. We will notify you before any significant changes take effect:
- A notification will be sent to your registered email or mobile number.
- A clear notice will be displayed on the website homepage.
- You will be notified at least 7 days before any changes take effect.
- Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
The "Last Updated" date at the top of this page is always kept current. If you need a copy of a previous version, contact our support team — we are happy to help.
11. Contact Us
For any questions, complaints, or requests regarding our Privacy Policy, please reach out to our dedicated Privacy Team. We aim to respond to all requests within 30 business days.
You can reach us for any matter related to rokoktoto's Privacy Policy. We take every concern seriously and are committed to resolving it with full transparency.
Email: [email protected]
Response time: Up to 30 business days. Urgent matters are typically responded to within 24–48 hours.